Training and Courses for the Hospitality Industry

I primarily focus on providers of online courses because they are often easily accessible, flexible, and cost-effective. This is perfect for entrepreneurs and staff in the hospitality industry who wish to learn while on the job.

Questions I'll address:

Immediate Application on the Job

• Is the content practical?
• Is it relevant to kitchen staff, waitstaff, and receptionists?
• Are the examples drawn from everyday life?
• Can the information be immediately applied to a restaurant, hotel, or B&B?

Quality and Reliability of the Provider

• Does the course provider have a good reputation in the hospitality industry?
• Are the courses designed by experts with experience in hospitality?
• Are reviews or testimonials from students available?

User-Friendliness of the Learning Platform

• Is the platform easy to understand, simple to use, and accessible via the internet?
• Does it work well on a smartphone, tablet, or computer?
• Can you pause the course and resume it later at any time?

Flexibility and Time.

• Is it possible to take the course at your own pace?
• Are the modules short and well-summarized (microlearning), or are they suitable for longer learning periods?
• Are the courses modularized for targeted learning?

Pricing and License Types

• How much does the course cost per person?
• Is a team license available for multiple employees?
• Are free trial lessons or introductory courses available?
• Is a subscription offered, or is it a one-time purchase?

Certification and Value in the Workplace

• Does the participant receive an official certificate upon completion?
• Is the certificate important for job applications or career advancement within a company?
• Is there sufficient information on essential hospitality industry components?

Are the following themes well-highlighted?

• HACCP and food safety
• Allergies and labeling information
• Hospitality and customer focus
• Handling complaints
• Alcohol laws and responsible serving
• Cash register systems and digital tools (POS, reservations)
• Managing stress during busy times
• Sustainability

Sustainability Explained
In the hospitality industry, sustainability means that restaurants and cafes consider the environment. This can be achieved in various ways, such as using local products, reducing food waste, and saving energy. The goal is to reduce the impact on the planet and make responsible choices.


Language Options and Clarity

• Is the course available in Dutch and other languages (for multilingual staff)?
• Is the language simple and clear, without overly complex terms?

Technical Support and Guidance

• Is customer service or help with technical issues available?
• Can you ask questions to a teacher or mentor?

Future-Oriented and Further Development

• Is there a clear learning path with options for further study or specialization?
• Is the available information regularly updated in light of new laws or trends?

Over a year ago, I signed up for a trial at Typsy.com. Typsy is a company based in New Zealand. The courses are in English, with subtitles in Dutch. Other languages are available in the form of a voiceover. I tested it in German, and it works just fine. Unfortunately, Dutch is not available at the time of writing (July 18, 2025).

During my initial sign-up (more than a year ago), I did not do much besides browsing around. When the trial ended, I wanted to subscribe. However, individual registration wasn't possible. I pointed out that this was a missed opportunity since anyone wanting to study should have the chance. Anyway, over a year later, it is now possible for a reasonable price of 20 euros per month.

In short, I'm studying and seeing how much I can learn.

To be continued....